A written description and price list of all caskets must be provided before viewing any caskets for sale.
A funeral home may not refuse or charge a fee to handle a casket that is purchased from a third-party provider.
The Federal Trade Commission, established in 1914 under president Woodrow Wilson as a government agency to investigate and eliminate unfair and deceptive practices in business, enacted the Funeral Rule on April 30, 1984, and amended it effective 1994. The Funeral Rule was designed to protect consumers by requiring that they receive adequate information concerning the goods and services they may purchase from a funeral provider.
All funeral providers must comply with The Funeral Rule. The Funeral Rule defines such terms as, among others, funeral provider, funeral goods and funeral services and specifies various consumer rights, as well as specific parameters in which funeral industry goods and service providers must respect consumer rights and conduct their business.
The Funeral Rule defines and provides parameters in the following key subject areas:
Definition of a General Price List, or GPL
Specific disclosures must be provided in writing to the consumer regarding embalming, alternative containers for direct cremation, the basic service fee, the Casket Price List and the Outer Burial Container Price List.